About Ra Labs

RaLabs builds an AI assistant that actually works offline.

Every major field service platform today — Salesforce, ServiceMax, Dynamics 365, IFS, Makula, is introducing AI copilots. But they all rely on the cloud. Their “offline modes” let you edit forms or view a few pre-downloaded documents, but once the signal drops, the AI disappears completely.

Field technicians don’t work in perfect connectivity. They spend their days in basements, substations, elevator shafts, factories, tunnels, rooftops, remote sites, and industrial environments where 4G/5G simply doesn’t reach.
It’s no surprise that 31% of field service organizations list poor offline capability as a top challenge.

At the same time, research from McKinsey and Coveo shows the average technician spends 1.8 to 3.6 hours per day just searching for information. For a €90–€120/hour field tech, that’s over €200 wasted per day, per person.

RaLabs tackles this with an AI assistant that runs fully on the device, with no dependency on the cloud.
Technicians can instantly find the relevant information inside manuals, bulletins, procedures, and past service reports, even in complete dead zones. Everything stays on the device, keeping company knowledge private and removing unpredictable cloud costs.

For field service organizations, even a small improvement in first-time fix rate can save millions per year.
RaLabs is built to deliver that impact by giving technicians answers when and where they actually need them.